Returns & Refunds Policy

At A Sketch of Faith, we sell digital craft templates delivered instantly after purchase. Because customers can preview each craft design before purchasing and receive immediate access to the files, returns are limited to the circumstances outlined below.

Change of Mind Refunds

Because each craft has photos and often a video showing how it is constructed, you have the best opportunity to understand the nature of the product before downloading. For this reason, change-of-mind refunds are not offered.

Missed Cancellation Refunds (Memberships)

If you have missed cancelling your membership, and you have not downloaded anything since the renewal, you may request a refund for an automatic payment within 7 days of the renewal date. Please use the contact form to request a refund.

Subscriptions automatically renew at the end of each annual cycle unless you turn off automatic renewal in your account settings. You may cancel at any time, and you will continue to have access until the end of your annual cycle.

Technical Issues

If you experience problems accessing or opening a file (for example, a failed download or corrupted file), please contact us at [insert email address]. We will provide a new link or replacement file at no additional cost.

Incorrect File

If you receive the wrong file due to our error, we will promptly provide the correct file.

Consumer Rights

Nothing in this policy limits your rights under Australian Consumer Law. If a digital product is faulty, not as described, or otherwise fails to meet consumer guarantees, you are entitled to a remedy.

MEMBERSHIPS:

By purchasing a membership, you agree to pay the fees and for the full term of the subscription. You can cancel your subscription at anytime and retain access to the library of crafts until the end of your membership. You can cancel your membership in your account.

Upon signup, you will see the renewal date for your membership. You will receive an email 1 week before the renewal to remind you that payment will be taken from the payment method stored on your profile.

You also acknowledge that the subscription automatically renews at the end of each annual cycle. You may cancel this at any time and you will have access to your membership until the end of your annual cycle. If your payment method fails, your membership will be cancelled.

Our listed fees may change at any time. You will be able to maintain your membership until the end of your billing period for the remainder of the subscription for the price you purchased it. You will not be automatically charged a new fee.

REFUNDS:

Change of mind refunds: Because each craft has photos of what the craft is, and often a video showing how it’s constructed, you have the best opportunity to understand the nature of the product before downloading. Therefore, change-of-mind refunds are not offered.

Missed cancellation refunds: If you have missed cancelling your membership, and have not downloaded anything since the renewal, you may request a refund for an automatic payment within 7 days of the renewal. Please use the contact form to request a refund.